Effective Date: 06 June 2020
Website: https://anubhainternational.com
Business Name: Anubha International
Contact Email: anubhainternational@gmail.com
Contact Number: +91-8699011501
Office Address: #255 Sector-8, Panchkula, Haryana

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At Anubha International, we respect your privacy and are committed to protecting the personal information you share with us through our website, advertisements, social media pages, Meta lead forms, WhatsApp, phone calls, emails, and other communication channels.

This Privacy Policy explains how we collect, use, store, protect, and share your information when you interact with us for our products and services, including home theatre solutions, home automation, smart lighting, audio-video systems, security systems, gate automation, video door phones, networking, and related consultation or installation services.

By using our website, submitting an inquiry form, filling a Facebook or Instagram lead form, contacting us on WhatsApp, or communicating with us in any other way, you agree to the practices described in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information from you:

Personal Information

This may include:

• Name

• Phone number

• Email address

• City, location, or project address

• Details of your home, office, project, or site requirement

• Budget range, preferred timeline, or service preference

• Information submitted through Facebook, Instagram, Meta lead ads, website forms, WhatsApp, calls, or emails

• Any photographs, videos, drawings, layouts, or project-related documents voluntarily shared by you

 

Technical and Website Usage Information

When you visit our website, we may collect certain technical information such as:

• IP address

• Browser type

• Device type

• Pages visited

• Time spent on the website

• Website interactions

• Cookies and similar tracking data

• Advertising and analytics information

This information helps us understand website performance, improve user experience, and measure advertising effectiveness.

 

2. How We Collect Information

We may collect information when you:

• Visit our website

• Submit a contact form or inquiry form

• Fill out a Facebook or Instagram lead form

• Click on or interact with our Meta advertisements

• Contact us through WhatsApp, phone call, email, or social media

• Request a consultation, quotation, demo, site visit, or service support

• Share project details, images, videos, plans, or requirements with us

• Interact with our social media pages or advertisements

 

3. How We Use Your Information

We use your information for the following purposes:

• To respond to your inquiries

• To understand your project requirements

• To provide consultation, quotations, proposals, or service recommendations

• To schedule calls, meetings, demos, or site visits

• To provide installation, after-sales support, or service assistance

• To communicate with you through phone, WhatsApp, email, SMS, or social media

• To improve our website, services, customer experience, and advertising campaigns

• To measure and improve the performance of our Meta ads and other digital marketing activities

• To send relevant updates, offers, service information, or promotional communication, where permitted

• To maintain internal records and business documentation

• To comply with applicable legal, tax, regulatory, or security requirements

We do not collect personal information without a business purpose, and we aim to collect only the information necessary to serve your inquiry or requirement.

 

4. Meta Lead Ads, Facebook and Instagram Forms

If you submit your details through a Facebook or Instagram lead form, the information you provide may be shared with us by Meta because you have chosen to submit that form.

We may use this information to contact you regarding the product, service, consultation, or offer mentioned in the advertisement. We may contact you by phone, WhatsApp, email, SMS, or other communication channels.

You may request that we stop contacting you at any time by using the contact details provided in this Privacy Policy.

 

5. Cookies, Meta Pixel and Advertising Technologies

Our website may use cookies, tracking pixels, analytics tools, and similar technologies, including tools provided by Meta, Google, or other advertising platforms.

These tools may help us:

• Understand how visitors use our website

• Measure advertisement performance

• Improve our marketing campaigns

• Show relevant ads to people who may be interested in our services

• Analyse website traffic and user behaviour

Where required, advertising or analytics cookies may be used only after your consent. You can control or disable cookies through your browser settings or through the cookie consent options available on our website, if provided.

Please note that disabling cookies may affect some website features or limit our ability to provide a personalised experience.

 

6. Sharing of Information

We do not sell your personal information.

We may share your information only when necessary with:

• Our internal team members

• Service engineers, consultants, installers, or project partners

• Vendors or suppliers involved in fulfilling your requirement

• Website hosting, CRM, analytics, communication, or advertising service providers

• Meta, Google, or other advertising/analytics platforms, where applicable

• Legal, tax, regulatory, or government authorities, if required by law

Any sharing of information is done for legitimate business, service, operational, advertising, security, or legal purposes.

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7. Data Retention

We retain your personal information only for as long as necessary for the purpose for which it was collected.

For general inquiries and leads, we may retain your information for a reasonable period to manage follow-ups, service requests, customer support, business records, and future communication, unless you request deletion or withdrawal of consent.

Certain records may be retained for a longer period where required for legal, tax, accounting, warranty, service, dispute resolution, or regulatory purposes.

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8. Your Rights

Subject to applicable law, you may request to:

• Access the personal information we hold about you

• Correct or update inaccurate information

• Withdraw consent for future communication or processing

• Request deletion of your personal information

• Opt out of promotional communication

• Raise a privacy-related grievance or complaint

To exercise out of promotional communication

• Raise a privacy-related grievance or these rights, please contact us at:

Email: [Add official email]
Phone: [Add phone number]

We may need to verify your identity before processing certain requests.

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9. Communication and Opt-Out

When you submit your information to us, we may contact you regarding your inquiry, project requirement, consultation, quotation, service request, or relevant offers.

You can opt out of promotional communication at any time by:

• Replying with “STOP” or “Unsubscribe”

• Contacting us directly on phone or WhatsApp

• Emailing us at anubhainternational@gmail.com

Even after opting out of promotional messages, we may still contact you for service-related, billing, legal, warranty, or project-related communication where necessary.

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10. Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no method of data transmission over the internet or electronic storage is completely secure. While we make reasonable efforts to protect your information, we cannot guarantee absolute security.

11. Third-Party Links

Our website, advertisements, or social media pages may contain links to third-party websites, platforms, or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing their privacy policies before sharing any personal information with them.

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12. Children’s Privacy

Our services are intended for homeowners, businesses, architects, builders, consultants, and adult decision-makers. We do not knowingly collect personal information from children.

If we become aware that a child has submitted personal information without proper consent, we will take reasonable steps to delete such information.

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13. International Data Processing

Some of the third-party tools, platforms, or service providers we use, including advertising, analytics, hosting, or communication platforms, may process data on servers located outside India.

By using our website or submitting your information, you understand that your information may be processed through such platforms for the purposes described in this Privacy Policy.

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14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, legal requirements, advertising practices, or technology.

The updated version will be posted on this page with a revised effective date. We encourage you to review this page periodically.

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15. Contact Us

For any questions, requests, concerns, or complaints related to this Privacy Policy or your personal information, please contact:

Anubha International
Email: anubhainternational@gmail.com
Phone: +91-8699011501
Address: #255 Sector-8, Panchkula, Haryana 
Website: https://anubhainternational.com